Terms & Conditions - Voice Therapy 

 

Privacy:

 

In Good Voice needs to collect information about you for the primary purpose of providing you with a quality service. This information will be used for:

1. The administration purpose of running the practice;

2. Billing either directly or through an insurer or compensation agency;

3. Use within the practice for your ongoing management.

 

You can request to view Information about your assessment results and progress. This request needs to be received by In Good Voice in written form. We will do our best to comply with your request within 14 days’ notice.

 

In Good Voice is committed to ensuring your privacy both in your session and through the safekeeping of all client documentation. Your personal details and information will not be disclosed to anyone operating outside In Good Voice. If, for any reason this is required, In Good Voice will obtain additional written consent from you.

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Referrals:

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Clients can self-refer or can be referred by a health professional (ENT). We welcome referrals, phone calls, reports and other collaboration from any health professionals who may be involved in your care. 

 

Location & Access:

 

In Good Voice is located at Bayswater Crossfit in a private singing studio. This location has parking and wheelchair access. Please note that parking can be tricky between 9-11am and 4-5.30pm.

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Payment: 

 

Fees are payable on the day of service or at the time of booking online. Cash and credit-card payments are accepted. If paying cash, please endeavor to provide the correct amount, as change may not be available on the day. HICAPS claiming is currently not available. EFTPOS facilities are available. Invoices will be provided to clients upon payment, which include the relevant details necessary for claims with private health funds. At the time of booking, a registration and consent form will be sent via email which requires Credit Card details to be entered. Your card will not be charged without notifying you. 

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Cancellations: 

 

Please see the Fee Schedule for details on the cancellation policy, including any associated fees for late cancellations. Your time has been reserved for you. If you are unable to attend your appointment please let us know as soon as possible by emailing or calling the clinic and leaving a message. It is your responsibility to cancel a session if you cannot attend. Cancellations require at least 24 hours notice or a cancellation fee will apply. We ask that you reschedule your appointment if you are unwell or have an infectious illness. If you are unsure whether you will be able to attend your appointment due to illness, please contact the clinic as soon as possible to discuss. Cancellations with short notice and no- show significantly impact our practice and the limited time available to offer to other clients who may be waiting for an earlier appointment.

 

Rebates: 

 

Many private health insurance ‘extras’ packages will provide a rebate for speech pathology services. Please check with your private health fund (if applicable). Speech pathology services usually do not receive a Medicare rebate.

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Initial Consultation: 

 

The purpose of the initial assessment session is to gather detailed and relevant background information about you and to investigate your vocal capabilities and difficulties. The initial assessment is usually 60 minutes in duration. You will be asked to provide a history of your voice use and any relevant information, which could be contributing to your voice problem. You will be asked to read a short passage and perform a variety of simple vocal exercises. Breath support, pitch quality, volume and range/flexibility of your voice will be assessed from these tasks. Information is gathered by discussing the Assessment results and you will be provided with some exercises to take home to begin working on. A follow-up appointment after the initial assessment session is usually required. Follow-up session(s) are important to determine whether the treatment recommendations are working for you and further exercises and treatment will be provided as required. Referral to an ENT (Ear Nose and Throat specialist), laryngeal Physiotherapist or massage therapist may be recommended. 

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Reports: 

 

Referrers are sent a letter containing a brief summary following the initial assessment session. 

 

NDIS Reports: 

 

Are provided at a rate of $193.99 p hr which is the recommended rate for Speech Pathology by NDIS. If you require an NDIS report to be completed please provide at least 4 weeks notice prior to your review date for the report to be completed.

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ENT Requirements:

 

An ENT referral is not required for an appointment, however seeing an ENT/ Laryngologist can determine if there is any pathology contributing to a voice problem and if there is any concern about vocal cord Pathology it may be recommended that you see an ENT/Laryngologist before attending for an assessment. This is to ensure that the correct therapy and exercises are provided to assist you.

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Funding: 

 

EPC/CDCP (Enhanced Primary Care Plan or Chronic Disease Care Plan) – Can be obtained from your GP at their discretion. An EPC is provided through Medicare and covers approx  $58 (as of 1st July 2023) for a maximum of 5 sessions. Please note Medicare will not pay for singing lessons. The plan WILL NOT cover the total of your fee.

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Your full fee will need to be paid on the day or prior to your session and Medicare will provide you with a refund of $58 upon presentation of your receipt. We do not have HICAPS.

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At this stage we do not see Workcover or TAC patients.